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Shipping Fee

The shipping suspension by Japan Post due to COVID-19 to major countries are still going on, so we currently use DHL Express or Fedex Priority Service for the countries with shipping suspension.  There are Group A (USA, Canada, Australia, New Zealand, some European countries & some Asian countries), Group B (Mexico, Middle East, Central and South America & Africa), and Group C (see below list under Group C), and the Japan Post is now only available for countries listed under Group C.

Q: How much is the shipping?
[Group A (by Fedex or DHL / delivery time 3 days in average)]
USA, Canada, Australia, New Zealand, European countries & Asian countries not in Group C:
- Order below US$50: US$15 flat rate.
- Order over US$50: US$10 flat rate
- Order over US$100: Free shipping

[Group B (by Fedex or DHL / delivery time 1 week or more)]
Mexico, Middle East, Central and South America and Africa: US$35 flat rate.

[Group C (by Japan Post or Fedex)]
Taiwan, Hong Kong, Singapore, Belgium, Poland, Czech Republic, Netherlands, Finland, Sweden, France, UK, Germany and Denmark:
- Japan Post (delivery time 1 to 2 weeks): US$8 flat rate
- Fedex for order below US$50: US$19 flat rate.
- Fedex for order betweenUS$50 and US$100 US$50: US$15 flat rate
- Order over US$100: Free shipping by Japan Post

Q: Does DHL / Fedex provide tracking number?
After placing order, you will receive an email with detailed tracking information at every check-in process until the package arrives.

Q: How long do you take to dispatch my order?
All orders are shipped from Tokyo Japan within 1-3 business days of receiving payment except weekends and Japanese public holidays as they do not offer pick up service for the weekends and public holidays.  During busy holiday season, please allow us to take 3 to 5 business days for dispatch.

Q: How long does shipping take (Fedex/DHL)?
- Asia: 2 - 3 days
- USA and Canada: 3 days
- Europe: 3 - 5 days
- Australia and New Zealand: 3 - 5 days
- Middle East: 3 - 5 days
- South America: 7 days+
- Africa: 7 days+

Q: When will you start offering Japan Post to currently suspended countries?
When the suspension is lifted for most countries, we will re-evaluate the shipping method and will inform you in our email newsletter and Instagram.  After test shipping several times to the same country and we know that the shipping takes less than 2 weeks, we will add that country to Group C.  If the shipping takes longer than 2 weeks, we will not add that country to Group C until the shipping becomes better.


Q: Can you hold order?
Yes.  Upon request, we will hold order up to 4 weeks.  Please contact us within 12 hours from your first order.  If you are placing 2nd order, we will cancel the shipping charge for the 2nd order.

Please feel free to contact us if you have any questions (cutethingsfromjapan@gmail.com).  Thank you very much for your kind support to our little shop during this difficult time.

Cute Things from Japan
Ayako and Junko